• Where is the HOME navigation? Shop Title @iSHOPLAH is designed for HOME button. Simply click on the title will refresh to HOME page.
  • Where is My Account & Categories navigation button on mobile version? They are built within the Hamburger Icon for mobile version. You will find them from the drop-down by clicking the Hamburger Icon. In My Account list - Login/Register , Order , Edit Address and Lost Password. In Categories list - store collections by category.
  • Where can i find the site Policies and Contact Form? All policies is built within the Site Information tab and the Contact Us tab.

Feel free to contact us if there is any doubts regarding the usage.

Welcome to ISHOPLAH.COM

  • Hello World, my name is Eyecasa the founder of ISHOPLAH.COM. We are Singaporean  inspired to create an alternative source for all online shoppers with FREE SHIPPING Worldwide.
  • Our Mission is to provide the shopping experience pleasant, seamless and hassle-free.We are committed to offering the best lowest prices and frequent promotions and sales.We hope to build relationships with our customers so we'll do everything we can to ensure you're satisfied.
Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.

2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.

3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal: Payment is traceable. By using your PayPal account, you can trace the status of your payment. When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

Everyone who shops on our Web-store receives the following guarantees:

Full Refund if you don’t receive your order.

You will get a full refund if your order does not arrive within the delivery time promised.

Full or Partial Refund if the item is not as described.

If your item is significantly different from the product description, you can

A: Return it and get a full refund, or

B: Get a partial refund and keep the item.

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) 2. Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).

You can submit refund requests by sending a message on Contact Us page or using your PayPal account.

Order cancellation
  • All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 8 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
  • Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster). Other exceptional circumstances outside the control of ISHOPLAH.COM *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

We are proud to offer international shipping services that currently operate in islands wide and world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages? Packages from our warehouse in China will be shipped by AliExpress Standard Shipping or ePacket depending on the weight and size of the product. You will be able to track your Order in the Order Page (My Account) by keying in your tracking number and get the status.A TRACK button will appear in this page if you have placed an order with us.

Do you ship worldwide? Yes. We provide international FREE SHIPPING around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs? We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take? Shipping time varies by location. These are our estimates:

*Estimated Shipping Time: 14-24 days (Singapore) and 20-45 days (for other countries).

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information? Yes, you will receive an email once your order ships that contains your tracking information.

My tracking says “no information available at the moment”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that

  • (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties;
  • (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of Singapore or the laws of any other country that may apply; or
  • (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by ISHOPLAH.COM in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business.

 You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify ISHOPLAH.COM of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

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